:root{--ink:#151729;--muted:#6f7185;--faint:#989bad;--primary:#4f46e5;--primary-dark:#3930ce;--primary-soft:#eeedff;--canvas:#f7f7fc;--surface:#ffffff;--line:#e3e4ee;--line-strong:#cdcedd;--danger:#d92d20;--green:#12805c;--amber:#b76e00;--sidebar:264px;color-scheme:light}*{box-sizing:border-box}body,html{min-height:100%}body{margin:0;color:var(--ink);background:var(--canvas);font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit}a,button{-webkit-tap-highlight-color:transparent}a{text-decoration:none}a,button{color:inherit}.app-shell{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;z-index:30;width:var(--sidebar);padding:28px 20px 22px;display:flex;flex-direction:column;border-right:1px solid #ececf3;background:#fafaff}.sidebar-top{justify-content:space-between}.logo,.sidebar-top{display:flex;align-items:center}.logo{gap:11px;color:var(--primary-dark)}.logo-mark{width:42px;height:42px;display:grid;place-items:center;color:var(--primary);background:#e8ebff;border:1px solid #dadeff;border-radius:11px}.logo strong{display:block;font-size:20px;line-height:1.1;letter-spacing:-.04em}.logo small{display:block;margin-top:5px;color:#343544;font-size:10px;font-weight:650;letter-spacing:.13em}.sidebar-create{width:100%;margin:30px 0 25px}.sidebar nav{display:grid;gap:6px}.sidebar:not(:has(.sidebar-create)) nav{margin-top:26px}.nav-link{position:relative;display:flex;align-items:center;gap:14px;min-height:46px;padding:0 15px;color:#404151;font-size:14px;font-weight:560;border-radius:9px;transition:.16s ease}.nav-link:hover{background:#f0f0fa;color:var(--primary-dark)}.nav-link.active{color:var(--primary-dark);background:#fff;box-shadow:0 1px 2px rgba(20,22,50,.03)}.nav-link.active:before{content:"";position:absolute;left:0;width:3px;height:26px;background:var(--primary);border-radius:0 4px 4px 0}.sidebar-account{margin-top:auto;padding:16px 12px 10px;border-top:1px solid var(--line);display:flex;align-items:center;gap:11px;min-width:0}.sidebar-account>span:last-child{min-width:0}.sidebar-account small,.sidebar-account strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-account strong{font-size:13px}.sidebar-account small{margin-top:4px;color:var(--muted);font-size:11px}.sidebar-footer{margin-top:0;padding:0 12px;border:0;display:flex;align-items:center;gap:11px;font-size:12px;font-weight:560}.sidebar-footer button{padding:6px 0;border:0;background:transparent;cursor:pointer;font:inherit;color:inherit}.sidebar-footer button:hover{color:var(--primary)}.avatar{width:34px;height:34px;border:1px solid var(--line-strong);border-radius:50%;display:grid;place-items:center;background:white;color:#5f6173}.app-main{min-height:100vh;margin-left:var(--sidebar)}.impersonation-banner{min-height:38px;position:sticky;top:0;z-index:32;padding:7px 30px;display:flex;align-items:center;justify-content:center;gap:14px;color:#403d19;background:#fff3b8;border-bottom:1px solid #ead676;font-size:12px}.impersonation-banner form{display:inline-flex}.impersonation-banner button{padding:3px 9px;border:1px solid #b49a25;border-radius:6px;color:#403d19;background:#fff9dd;font-size:11px;font-weight:700;cursor:pointer}.is-impersonating .topbar{top:38px}.topbar{height:80px;position:sticky;top:0;z-index:20;padding:0 30px;display:flex;align-items:center;gap:22px;border-bottom:1px solid var(--line-strong);background:rgba(250,250,255,.94);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.ticket-search{position:relative;z-index:60;width:min(560px,50vw)}.global-search{position:relative;z-index:3;width:100%;height:44px;display:flex;align-items:center;gap:10px;padding:0 15px;border:1px solid var(--line-strong);border-radius:12px;background:#fff;color:#76788b;transition:.15s ease}.global-search:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.12)}.global-search input{width:100%;border:0;outline:0;background:transparent;color:var(--ink);font-size:15px}.global-search input::placeholder{color:#8a8c9d}.search-clear{width:27px;height:27px;padding:0;display:grid;place-items:center;flex:0 0 auto;color:#77798a;background:#f1f2f7;border:0;border-radius:7px;cursor:pointer}.search-clear:hover{color:var(--ink);background:#e7e8f0}.search-results-scrim{position:fixed;z-index:1;inset:0;padding:0;border:0;background:rgba(18,19,37,.26);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);cursor:default;animation:confirmation-fade-in .14s ease-out}.search-results-popover{position:absolute;z-index:2;top:57px;left:0;width:min(720px,calc(100vw - var(--sidebar) - 60px));overflow:hidden;background:#fff;border:1px solid var(--line-strong);border-radius:14px;box-shadow:0 22px 70px rgba(21,22,50,.2);animation:confirmation-rise-in .17s ease-out}.search-results-header{min-height:84px;padding:17px 20px;display:flex;align-items:center;justify-content:space-between;gap:18px;border-bottom:1px solid var(--line)}.search-results-header h2{margin:5px 0 0;font-size:17px;letter-spacing:-.02em}.search-results-header .icon-button{flex:0 0 auto}.search-results-list{max-height:min(530px,calc(100vh - 205px));overflow-y:auto}.search-result-item{min-height:78px;padding:13px 17px;display:grid;grid-template-columns:38px minmax(0,1fr) auto 18px;align-items:center;gap:12px;border-bottom:1px solid var(--line);transition:background .13s ease}.search-result-item.active,.search-result-item:hover{background:#f5f4ff}.search-result-icon{width:38px;height:38px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:9px}.search-result-main{min-width:0}.search-result-title{display:flex;align-items:baseline;gap:9px;min-width:0}.search-result-title b{flex:0 0 auto;color:var(--primary-dark);font-size:10px;letter-spacing:.03em}.search-result-title strong{font-size:13px}.search-result-context,.search-result-title strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.search-result-context{display:block;margin-top:6px;color:var(--muted);font-size:10px}.search-result-side{display:grid;justify-items:end;gap:6px}.search-result-side time{color:#9294a4;font-size:9px;white-space:nowrap}.search-result-item>svg{color:#9294a4}.search-results-state{min-height:260px;padding:35px 24px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.search-results-state>span{width:49px;height:49px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:13px}.search-results-state strong{margin-top:14px;font-size:14px}.search-results-state p{max-width:440px;margin:6px 0 0;color:var(--muted);font-size:11px;line-height:1.5}.search-results-state.error-state>span{color:var(--danger);background:#fff0ee}.search-loading svg{animation:search-pulse 1s ease-in-out infinite}.search-results-footer{min-height:43px;padding:8px 17px;display:flex;align-items:center;gap:18px;color:#858797;background:#f8f8fc;border-top:1px solid var(--line);font-size:9px}.search-results-footer span{display:flex;align-items:center;gap:4px}.search-results-footer kbd{min-width:21px;height:21px;padding:0 5px;display:inline-grid;place-items:center;color:#5c5e71;background:#fff;border:1px solid #d8d9e4;border-bottom-color:#c4c6d3;border-radius:5px;box-shadow:0 1px 0 #cfd0dc;font:inherit;font-weight:700}@keyframes search-pulse{50%{opacity:.4;transform:scale(.92)}}.top-actions{margin-left:auto;display:flex;align-items:center;gap:9px}.icon-button{width:40px;height:40px;padding:0;border:0;border-radius:9px;background:transparent;display:grid;place-items:center;cursor:pointer}.icon-button:hover{background:#ededf7}.notification-center,.notification-trigger{position:relative}.notification-trigger.active{color:var(--primary-dark);background:#ededff}.notification-count{position:absolute;top:-4px;right:-5px;min-width:19px;height:19px;padding:0 5px;display:grid;place-items:center;color:#fff;background:#d92d20;border:2px solid #fafaff;border-radius:999px;font-size:9px;font-weight:800;line-height:1}.notification-popover{position:absolute;z-index:120;top:calc(100% + 13px);right:-52px;width:min(400px,calc(100vw - 28px));overflow:hidden;background:#fff;border:1px solid var(--line-strong);border-radius:13px;box-shadow:0 20px 60px rgba(24,25,56,.18);animation:confirmation-rise-in .16s ease-out}.notification-popover:before{content:"";position:absolute;top:-6px;right:65px;width:11px;height:11px;transform:rotate(45deg);background:#fff;border-left:1px solid var(--line-strong);border-top:1px solid var(--line-strong)}.notification-header{min-height:74px;padding:16px 18px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line)}.notification-header h2{margin:0 0 4px;font-size:17px;letter-spacing:-.02em}.notification-header p{margin:0;color:var(--muted);font-size:10px}.notification-header button{padding:6px 8px;color:var(--primary-dark);background:transparent;border:0;border-radius:6px;font-size:10px;font-weight:700;cursor:pointer;white-space:nowrap}.notification-header button:hover{background:var(--primary-soft)}.notification-header button:disabled{opacity:.55;cursor:wait}.notification-list{max-height:min(510px,calc(100vh - 150px));overflow-y:auto}.notification-item{position:relative;width:100%;padding:15px 17px;display:grid;grid-template-columns:36px minmax(0,1fr) 7px;align-items:flex-start;gap:11px;text-align:left;background:#fff;border:0;border-bottom:1px solid var(--line);cursor:pointer;transition:background .14s ease}.notification-item:last-child{border-bottom:0}.notification-item:hover{background:#f8f8fd}.notification-item.unread{background:#f5f4ff}.notification-item.unread:hover{background:#eeedff}.notification-type{width:36px;height:36px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:9px}.notification-type.type-assignment{color:#946000;background:#fff1d3}.notification-type.type-status_update{color:#087853;background:#e1f8ed}.notification-type.type-new_message{color:#396477;background:#e5f4fa}.notification-copy{min-width:0;display:block}.notification-copy strong,.notification-copy time,.notification-copy>span{display:block}.notification-copy strong{margin-bottom:4px;font-size:12px}.notification-copy>span{display:-webkit-box;overflow:hidden;color:#5f6174;font-size:11px;line-height:1.45;-webkit-box-orient:vertical;-webkit-line-clamp:2}.notification-copy time{margin-top:7px;color:#9294a4;font-size:9px}.unread-dot{width:7px;height:7px;margin-top:7px;background:var(--primary);border-radius:50%}.notification-empty{min-height:235px;padding:34px 20px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.notification-empty>span{width:46px;height:46px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:12px}.notification-empty strong{margin-top:13px;font-size:13px}.notification-empty p{margin:5px 0 0;color:var(--muted);font-size:11px}.menu-button,.mobile-close,.sidebar-scrim{display:none}.page{width:100%;max-width:1500px;margin:0 auto;padding:40px}.narrow-page{max-width:950px}.page-heading{margin-bottom:28px}.board-toolbar h1,.page-heading h1{margin:5px 0;font-size:clamp(28px,3vw,38px);line-height:1.15;letter-spacing:-.035em}.board-toolbar p,.page-heading p{margin:0;color:var(--muted);font-size:15px}.eyebrow{color:var(--primary);font-size:11px;font-weight:750;letter-spacing:.13em}.heading-row{display:flex;justify-content:space-between;align-items:flex-end;gap:24px}.primary-button,.secondary-button{min-height:42px;padding:0 17px;border-radius:8px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;font-size:14px;font-weight:650;cursor:pointer;transition:.15s ease;white-space:nowrap}.primary-button{color:#fff;background:var(--primary);box-shadow:0 1px 2px rgba(37,28,152,.2)}.primary-button:hover{background:var(--primary-dark);transform:translateY(-1px);box-shadow:0 5px 15px rgba(79,70,229,.2)}.primary-button:disabled{opacity:.62;cursor:wait;transform:none}.secondary-button{border-color:var(--line-strong);background:#fff}.secondary-button:hover{background:#f4f4fa}.text-link{display:inline-flex;align-items:center;gap:5px;color:var(--primary-dark);font-size:13px;font-weight:650}.panel{background:var(--surface);border:1px solid var(--line-strong);border-radius:12px;box-shadow:0 1px 3px rgba(19,22,46,.035)}.panel-header{min-height:72px;padding:17px 22px;display:flex;align-items:center;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line)}.panel-header h2{margin:0 0 3px;font-size:19px;letter-spacing:-.02em}.panel-header p{margin:0;color:var(--muted);font-size:13px}.metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:26px}.metric-grid.employee-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.metric-card{position:relative;min-height:165px;padding:23px;background:#fff;border:1px solid var(--line-strong);border-radius:12px}.metric-card p{margin:0 0 20px;color:#55576a;font-size:11px;font-weight:750;text-transform:uppercase;letter-spacing:.09em}.metric-card strong{display:block;margin-bottom:7px;font-size:35px;line-height:1;letter-spacing:-.04em}.metric-card small{color:var(--muted);font-size:12px}.metric-icon{position:absolute;top:20px;right:20px;width:38px;height:38px;display:grid;place-items:center;border-radius:50%}.metric-icon.blue{color:var(--primary);background:#e8e8ff}.metric-icon.amber{color:var(--amber);background:#fff1d9}.metric-icon.green{color:var(--green);background:#dcf7eb}.metric-icon.gray{color:#626578;background:#eef0f6}.empty-state{min-height:285px;padding:46px 24px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.empty-icon{width:58px;height:58px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:16px}.empty-state h3{margin:17px 0 6px;font-size:18px}.empty-state p{max-width:470px;margin:0 0 20px;color:var(--muted);font-size:14px;line-height:1.55}.ticket-list{display:grid}.ticket-row{min-height:75px;padding:12px 20px;display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--line);transition:background .15s}.ticket-row:last-child{border:0}.ticket-row:hover{background:#fafaff}.priority-dot{width:9px;height:9px;border-radius:50%;background:#9da0b1}.priority-dot.critical,.priority-dot.high{background:#e13f34}.priority-dot.medium{background:#e89d22}.priority-dot.low{background:#72809e}.ticket-row-main{min-width:0;flex:1 1}.ticket-row-main small,.ticket-row-main strong{display:block}.ticket-row-main strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}.ticket-row-main small{margin-top:5px;color:var(--muted);font-size:12px}.priority-chip,.status-badge{width:fit-content;padding:4px 9px;border:1px solid #cfd1df;border-radius:999px;color:#535568;background:#f1f2f8;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}.status-in-progress{color:#9a6100;background:#fff5d9;border-color:#efd48e}.status-closed,.status-resolved{color:#087853;background:#e1f8ed;border-color:#9fdec5}.status-open{color:#2e36c7;background:#edecff;border-color:#c7c3ff}.status-unassigned{color:#646678;background:#f1f2f7}.board-page{max-width:none;padding:30px}.board-toolbar{margin:-30px -30px 30px;padding:22px 30px;min-height:94px;display:flex;align-items:center;justify-content:space-between;gap:24px;border-bottom:1px solid var(--line);background:#fafaff}.board-toolbar h1{font-size:25px;margin:0 0 3px}.board-toolbar p{font-size:12px}.toolbar-actions{display:flex;align-items:center;gap:12px}.filter-select{height:42px;display:flex;align-items:center;padding-left:13px;gap:4px;border:1px solid var(--line-strong);background:#fff;border-radius:9px}.filter-select span{color:var(--muted);font-size:12px}.filter-select select{height:100%;margin-right:5px;border:0;outline:0;background:transparent;padding:0 9px 0 2px;font-size:13px;font-weight:650}.view-switch{height:42px;padding:4px;display:flex;background:#e9ebf7;border:1px solid #dde0ef;border-radius:9px}.view-switch button{padding:0 12px;display:flex;align-items:center;gap:6px;border:0;border-radius:6px;background:transparent;color:#65677a;font-size:12px;cursor:pointer}.view-switch button.selected{color:var(--primary-dark);background:#fff;box-shadow:0 1px 3px rgba(30,30,65,.08)}.all-tickets-button{min-height:42px}.clear-assignee-filter{margin-left:9px;color:var(--primary);font-size:10px;font-weight:700}.clear-assignee-filter:before{content:"·";margin-right:9px;color:var(--muted)}.clear-assignee-filter:hover{color:var(--primary-dark)}.board-error{margin:0 0 18px}.board-empty{max-width:800px;margin:70px auto 0}.kanban{display:grid;grid-template-columns:repeat(4,minmax(260px,1fr));gap:18px;align-items:start;overflow-x:auto;padding-bottom:20px}.kanban-column{min-width:260px;padding:4px;border:1px solid transparent;border-radius:12px;transition:background .15s ease,border-color .15s ease}.kanban-column.drop-ready{border-color:#d8d6ed;background:rgba(239,239,252,.45)}.kanban-column.drag-over{border-color:var(--primary);background:#efefff;box-shadow:inset 0 0 0 1px rgba(79,70,229,.18)}.kanban-column>header{height:40px;padding:0 6px;display:flex;align-items:center;justify-content:space-between;font-size:13px;font-weight:670}.kanban-column>header span{display:flex;align-items:center;gap:8px}.kanban-column>header b{width:25px;height:22px;display:grid;place-items:center;border-radius:6px;background:#e9eaf3;color:#5e6071;font-size:11px}.column-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#9699aa}.column-dot.status-open{background:#5a52e6}.column-dot.status-in-progress{background:#eaa129}.column-dot.status-resolved{background:#19a474}.kanban-stack{display:grid;gap:12px}.ticket-card{min-height:160px;padding:17px;display:block;background:#fff;border:1px solid var(--line-strong);border-radius:10px;transition:.15s ease}.ticket-card:hover{transform:translateY(-2px);border-color:#aaa8d4;box-shadow:0 8px 24px rgba(24,23,68,.08)}.ticket-card.is-draggable{cursor:grab}.ticket-card.is-draggable:active{cursor:grabbing}.ticket-card.dragging{opacity:.35;transform:rotate(1deg) scale(.98)}.ticket-card.updating{opacity:.6;pointer-events:none}.ticket-card-footer,.ticket-card-top{display:flex;align-items:center;justify-content:space-between;gap:10px}.ticket-card-top>span:first-child{color:#66687a;font-size:11px;font-weight:650}.priority-chip.critical,.priority-chip.high{color:#c9251b;background:#ffe6e3;border-color:#ffc8c2}.priority-chip.medium{color:#4f5267;background:#e9ebf6}.priority-chip.low{color:#5f6679;background:#eef0f6}.ticket-card h3{margin:17px 0 6px;font-size:15px;line-height:1.4}.ticket-card>p{margin:0;color:var(--muted);font-size:12px}.ticket-card-footer{justify-content:flex-start;margin-top:21px;padding-top:13px;border-top:1px solid var(--line);color:var(--muted);font-size:11px}.mini-avatar{width:25px;height:25px;display:grid;place-items:center;border-radius:50%;border:1px dashed #b8bacd;color:#737588}.drag-hint{margin-left:auto;color:#8a8c9d;font-size:9px;text-transform:uppercase;letter-spacing:.05em}.add-ticket-card{min-height:55px;display:flex;align-items:center;justify-content:center;gap:7px;border:2px dashed #cccedd;border-radius:10px;color:#67697b;font-size:13px;font-weight:600}.add-ticket-card:hover{color:var(--primary);border-color:#9d98ec;background:#f6f5ff}.table-wrap{overflow-x:auto}.table-wrap table{width:100%;border-collapse:collapse}.table-wrap th{padding:12px 18px;text-align:left;background:#f5f5fb;border-bottom:1px solid var(--line-strong);color:#616375;font-size:10px;text-transform:uppercase;letter-spacing:.07em}.table-wrap td{padding:16px 18px;border-bottom:1px solid var(--line);font-size:13px}.table-wrap tr:last-child td{border-bottom:0}.table-wrap td a{color:var(--primary-dark);font-weight:650}.table-wrap td small{display:block;margin-top:4px;color:var(--muted)}.all-tickets-table{margin-top:4px}.ticket-row-metadata{min-height:20px;margin-top:5px;display:flex;align-items:center;flex-wrap:wrap;gap:5px}.table-wrap td .ticket-row-metadata small{margin:0 3px 0 0}.ticket-tag-pill{padding:3px 7px;color:#4338a4;background:#eeedff;border:1px solid #d5d2ff;border-radius:999px;font-size:9px;font-weight:650;line-height:1.2}.watched-tickets-button.active{color:var(--primary-dark);background:var(--primary-soft);border-color:#c9c5ff}.board-page:has(.watched-tickets-button.active) .bulk-ticket-toolbar{display:none}.read-only-view-label{margin-left:9px;padding:3px 7px;color:#5e566e;background:#eceaf0;border-radius:999px;font-size:9px;font-weight:700;vertical-align:middle}.watcher-readonly-banner{padding:13px 16px;display:flex;align-items:flex-start;gap:11px;color:#4c4668;background:#f1eff8;border:1px solid #d9d5e6;border-radius:10px}.watcher-readonly-banner svg{flex:0 0 auto;color:#6c5d9d}.watcher-readonly-banner strong{display:block;font-size:11px}.watcher-readonly-banner p{margin:3px 0 0;color:#716c80;font-size:10px;line-height:1.45}.readonly-badge{padding:4px 7px;color:#625c6e;background:#efedf2;border-radius:999px;font-size:8px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.table-actions{width:92px;text-align:right}.clickable-ticket-row{cursor:pointer;transition:background .14s ease}.clickable-ticket-row:hover{background:#fafaff}.clickable-ticket-row:focus-visible{position:relative;outline:3px solid rgba(79,70,229,.18);outline-offset:-3px}.ticket-id-link{color:var(--primary-dark);font-weight:650}.back-link{width:fit-content;margin-bottom:22px;display:flex;align-items:center;gap:5px;color:var(--muted);font-size:13px;font-weight:600}.back-link svg{transform:rotate(180deg)}.back-link:hover{color:var(--primary)}.form-panel{padding:29px}.ticket-form{display:grid;gap:22px}.form-section-heading{display:flex;gap:13px;margin-bottom:2px}.form-section-heading>span{width:40px;height:40px;display:grid;place-items:center;color:var(--primary);background:var(--primary-soft);border-radius:10px}.form-section-heading h2{margin:0 0 3px;font-size:20px}.form-section-heading p{margin:0;color:var(--muted);font-size:13px}.field-grid{display:grid;gap:18px}.two-columns{grid-template-columns:repeat(2,minmax(0,1fr))}.field{display:grid;gap:7px;color:#37394a}.field>span{font-size:12px;font-weight:670}.field>span b{color:#d2271d}.field input,.field select,.field textarea{width:100%;min-height:45px;padding:10px 13px;color:var(--ink);border:1px solid var(--line-strong);border-radius:8px;outline:0;background:#fbfbff;font-size:14px;transition:.15s}.field textarea{resize:vertical;line-height:1.55}.field input:focus,.field select:focus,.field textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.11);background-color:#fff}.field input::placeholder,.field textarea::placeholder{color:#a1a3b3}.field small{color:var(--muted);font-size:11px}.ticket-form .two-columns>.field{align-self:start;align-content:start}.ticket-form .field select{height:45px;min-height:45px;appearance:none;padding-right:42px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='m2 2 4 4 4-4' fill='none' stroke='%2317182a' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 16px center;background-size:12px 8px}.field.compact{gap:5px}.field.compact+.field.compact{margin-top:17px}.properties-card .field select{appearance:none;padding-right:40px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='m2 2 4 4 4-4' fill='none' stroke='%2317182a' stroke-width='1.8' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 15px center;background-size:12px 8px}.readonly-field{min-height:45px;padding:11px 13px;color:#555769;border:1px solid var(--line);border-radius:8px;background:#f3f4f8;font-size:14px}.assignment-note{padding:15px;display:flex;gap:12px;border:1px solid #d8d6ff;background:#f5f4ff;border-radius:9px}.assignment-note>span{color:var(--primary)}.assignment-note strong{display:block;margin-bottom:3px;font-size:12px}.assignment-note p{margin:0;color:#626477;font-size:12px;line-height:1.45}.form-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:3px}.form-error{padding:10px 13px;color:#a91e16;background:#fff0ee;border:1px solid #ffc9c4;border-radius:8px;font-size:12px}.spinner{width:15px;height:15px;border:2px solid rgba(255,255,255,.4);border-top-color:white;border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(1turn)}}.detail-page{max-width:1300px}.detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 330px;gap:24px;align-items:start}.detail-aside,.detail-main{display:grid;gap:20px}.ticket-detail-card{padding:28px 30px}.ticket-kicker{display:flex;align-items:center;gap:10px;color:#5f6174;font-size:12px;font-weight:700;letter-spacing:.04em}.ticket-detail-card h1{margin:14px 0 20px;font-size:clamp(26px,3vw,34px);letter-spacing:-.035em;line-height:1.2}.detail-rule{height:1px;background:var(--line)}.ticket-description{margin:23px 0;white-space:pre-wrap;line-height:1.7;color:#37394d;font-size:15px}.detail-tags{display:flex;align-items:center;gap:9px}.detail-tags>span:first-child{padding:5px 9px;color:#555769;background:#f0f1f7;border-radius:6px;font-size:11px}.details-card,.properties-card{padding:22px}.properties-title{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px}.details-card h2,.properties-card h2{margin:0;font-size:15px;text-transform:uppercase;letter-spacing:.06em}.save-state{min-height:16px;color:var(--green);font-size:10px}.save-state.saving{color:var(--muted)}.details-card dl{margin:20px 0 0}.details-card dl>div{padding:13px 0;display:grid;grid-template-columns:95px 1fr;gap:10px;border-bottom:1px solid var(--line)}.details-card dl>div:last-child{border:0}.details-card dt{color:var(--muted);font-size:12px}.details-card dd{margin:0;overflow-wrap:anywhere;text-align:right;font-size:12px;font-weight:570}.details-card dl>.email-detail{grid-template-columns:55px minmax(0,1fr)}.email-detail dd{overflow:hidden;overflow-wrap:normal;white-space:nowrap;text-overflow:ellipsis;font-size:11px;letter-spacing:-.01em}.activity-panel{min-height:390px;overflow:hidden}.activity-header{min-height:78px}.activity-live{display:flex;align-items:center;gap:7px;color:#087853;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.05em}.activity-live i{width:7px;height:7px;border-radius:50%;background:#19a474;box-shadow:0 0 0 4px #e1f8ed}.activity-feed{min-height:250px;max-height:560px;padding:24px;gap:20px;overflow-y:auto;background:linear-gradient(#fff,#fdfdff)}.activity-feed,.empty-activity{display:flex;flex-direction:column}.empty-activity{min-height:200px;align-items:center;justify-content:center;color:var(--muted)}.empty-activity span{width:42px;height:42px;display:grid;place-items:center;border-radius:50%;background:#eff0f8}.empty-activity p{font-size:13px}.system-activity{width:fit-content;max-width:88%;margin:0 auto;padding:9px 13px;display:flex;align-items:flex-start;gap:9px;color:#656779;background:#f1f2f8;border:1px solid #e1e2eb;border-radius:999px}.system-activity>span{width:22px;height:22px;display:grid;place-items:center;flex:0 0 auto;color:var(--primary);background:#fff;border-radius:50%}.system-activity p{margin:2px 0 1px;font-size:11px;line-height:1.4}.system-activity time{display:block;color:#8b8d9c;font-size:9px}.chat-message{display:flex;align-items:flex-start;gap:10px}.chat-message.own-message{flex-direction:row-reverse}.chat-avatar{width:34px;height:34px;display:grid;place-items:center;flex:0 0 auto;color:var(--primary-dark);background:var(--primary-soft);border:1px solid #d9d6ff;border-radius:50%;font-size:10px;font-weight:750}.chat-message-content{min-width:0;max-width:min(76%,520px)}.chat-message-meta{margin-bottom:6px;display:flex;align-items:center;gap:7px}.own-message .chat-message-meta{justify-content:flex-end}.chat-message-meta strong{font-size:11px}.chat-message-meta span{padding:3px 6px;color:#67697b;background:#eff0f6;border-radius:5px;font-size:8px;font-weight:700;text-transform:uppercase;letter-spacing:.04em}.chat-message-meta time{color:#9597a6;font-size:9px}.chat-bubble{overflow:hidden;padding:11px 13px;color:#353748;background:#f1f2f7;border:1px solid #e0e1ea;border-radius:4px 12px 12px 12px}.own-message .chat-bubble{color:#252352;background:#efefff;border-color:#d7d4ff;border-radius:12px 4px 12px 12px}.chat-bubble>p{margin:0;white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.55}.chat-image-link{display:block}.chat-bubble>p+.chat-image-link{margin-top:9px}.chat-image-link img{display:block;width:auto;max-width:min(100%,380px);max-height:290px;object-fit:contain;background:#e7e8ef;border-radius:8px}.chat-image-link span{display:block;margin-top:6px;overflow:hidden;color:#656779;font-size:9px;text-overflow:ellipsis;white-space:nowrap}.chat-composer{padding:16px 18px 14px;border-top:1px solid var(--line);background:#fafaff}.composer-row{display:flex;align-items:flex-end;gap:9px}.composer-row textarea{min-height:46px;max-height:130px;padding:12px 13px;flex:1 1;resize:vertical;color:var(--ink);background:#fff;border:1px solid var(--line-strong);border-radius:9px;outline:0;font:inherit;font-size:13px;line-height:1.45}.composer-row textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.11)}.attach-button{width:44px;height:44px;display:grid;place-items:center;flex:0 0 auto;color:#656779;background:#fff;border:1px solid var(--line-strong);border-radius:9px;cursor:pointer}.attach-button:hover{color:var(--primary);background:#f5f4ff;border-color:#bdb9f1}.send-message-button{min-height:44px;padding:0 16px;display:inline-flex;align-items:center;justify-content:center;gap:7px;flex:0 0 auto;color:#fff;background:var(--primary);border:1px solid var(--primary-dark);border-radius:9px;font-size:12px;font-weight:700;cursor:pointer}.send-message-button:hover{background:var(--primary-dark)}.attach-button:disabled,.send-message-button:disabled{opacity:.55;cursor:wait}.composer-help{margin:8px 0 0 53px;color:#9698a7;font-size:9px}.composer-preview{margin-bottom:12px;padding:9px;display:flex;align-items:center;gap:10px;border:1px solid #d9d6ff;border-radius:9px;background:#f4f3ff}.composer-preview img{width:46px;height:46px;flex:0 0 auto;object-fit:cover;border-radius:7px}.composer-preview div{min-width:0;flex:1 1}.composer-preview span,.composer-preview strong{display:block}.composer-preview strong{overflow:hidden;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.composer-preview span{margin-top:3px;color:var(--muted);font-size:9px}.composer-preview button{width:30px;height:30px;display:grid;place-items:center;color:#67697b;background:transparent;border:0;border-radius:7px;cursor:pointer}.composer-preview button:hover{color:#b42318;background:#fff}.visually-hidden{position:absolute!important;width:1px!important;height:1px!important;padding:0!important;margin:-1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important;white-space:nowrap!important;border:0!important}.team-panel{overflow:hidden}.team-list{display:grid}.team-panel-header{gap:24px}.team-controls{margin-left:auto;display:flex;align-items:center;gap:10px}.team-controls label{display:grid;gap:4px}.team-controls label>span{color:var(--muted);font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:.06em}.team-controls select{min-height:38px;padding:0 34px 0 11px;color:#454759;background:#fff;border:1px solid var(--line-strong);border-radius:8px;outline:0;font-size:11px}.team-controls select:focus{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.1)}.team-row{min-height:94px;padding:14px 22px;display:grid;grid-template-columns:42px minmax(180px,1fr) minmax(390px,auto) 24px;align-items:center;gap:14px;color:inherit;border-bottom:1px solid var(--line);transition:background .15s ease}.team-row:last-child{border:0}.clickable-team-row{cursor:pointer}.clickable-team-row:hover{background:#fafaff}.clickable-team-row:focus-visible{outline:3px solid rgba(79,70,229,.18);outline-offset:-3px}.worker-avatar{width:42px;height:42px;display:grid;place-items:center;flex:0 0 auto;color:var(--primary-dark);background:var(--primary-soft);border:1px solid #d9d6ff;border-radius:50%;font-size:12px;font-weight:750}.worker-info{min-width:0}.worker-info small,.worker-info strong,.workload b,.workload small{display:block}.worker-info strong{font-size:14px}.worker-info small{margin-top:4px;overflow:hidden;color:var(--muted);font-size:12px;text-overflow:ellipsis;white-space:nowrap}.worker-state{width:fit-content;margin-top:7px;display:inline-flex;align-items:center;gap:5px;color:var(--muted);font-size:9px;font-weight:650}.worker-state i{width:6px;height:6px;background:#a2a4b1;border-radius:50%}.worker-state.active{color:var(--green)}.worker-state.active i{background:#19a474}.team-worker-metrics{min-width:0;display:grid;grid-template-columns:90px 125px 145px;gap:20px;align-items:center}.workload{text-align:right}.workload b{font-size:18px}.workload small{margin-top:3px;color:var(--muted);font-size:10px}.resolution-workload b{font-size:16px}.team-row-chevron{display:grid;place-items:center;color:#8b8d9d;transition:transform .15s ease}.clickable-team-row:hover .team-row-chevron{color:var(--primary);transform:translateX(2px)}.users-panel{overflow:hidden}.users-error{margin-bottom:16px}.user-row,.users-list{display:grid}.user-row{min-height:82px;padding:14px 22px;grid-template-columns:42px minmax(180px,1fr) 110px 75px minmax(270px,auto);align-items:center;gap:14px;border-bottom:1px solid var(--line)}.user-row:last-child{border:0}.role-badge{width:fit-content;padding:5px 9px;border-radius:999px;color:#555769;background:#eef0f6;font-size:10px;font-weight:700}.role-badge.role-administrator{color:#7a271a;background:#fee4e2}.role-badge.role-it_manager{color:#3b33c7;background:#e9e7ff}.role-badge.role-it_worker{color:#946000;background:#fff1d3}.role-badge.role-employee{color:#396477;background:#e5f4fa}.account-status{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:10px}.account-status i{width:7px;height:7px;border-radius:50%;background:#a2a4b1}.account-status.active{color:var(--green)}.account-status.active i{background:#19a474}.user-actions{display:flex;justify-content:flex-end;align-items:center;gap:8px}.user-actions form{display:inline-flex}.danger-button,.impersonate-button{min-height:36px;padding:0 11px;font-size:11px}.danger-button{border:1px solid #f0b5b0;border-radius:8px;color:#b42318;background:#fff7f6;font-weight:650;cursor:pointer}.danger-button:hover{border-color:#df786f;background:#fff0ee}.danger-button:disabled{opacity:.55;cursor:wait}.user-heading-actions{display:flex;align-items:center;gap:10px}.users-panel-header{min-height:86px}.user-search{width:min(430px,48%);min-height:42px;padding-left:12px;display:flex;align-items:center;gap:8px;color:#858797;background:#fff;border:1px solid var(--line-strong);border-radius:9px}.user-search:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px rgba(79,70,229,.1)}.user-search input{min-width:0;flex:1 1;border:0;outline:0;color:var(--ink);background:transparent;font-size:12px}.user-search input::placeholder{color:#999baa}.user-search .secondary-button{min-height:40px;padding:0 13px;margin:-1px -1px -1px 0;border-radius:0 9px 9px 0;font-size:11px}.user-search-clear{width:27px;height:27px;padding:0;display:grid;place-items:center;flex:0 0 auto;color:#7d7f91;background:#f1f2f7;border:0;border-radius:6px;cursor:pointer}.user-pagination{min-height:68px;padding:12px 22px;display:flex;align-items:center;justify-content:space-between;gap:18px;color:var(--muted);background:#fafaff;border-top:1px solid var(--line);font-size:11px}.user-pagination nav{display:flex;align-items:center;gap:12px}.user-pagination nav b{min-width:78px;text-align:center;color:#555769;font-size:10px}.user-pagination .secondary-button{min-height:34px;padding:0 11px;font-size:10px}.secondary-button.disabled{opacity:.48;pointer-events:none}.bulk-import-modal{width:min(760px,100%);max-height:calc(100vh - 40px);overflow-y:auto}.template-downloads{padding:15px;display:flex;align-items:center;justify-content:space-between;gap:18px;background:#f7f7fc;border:1px solid var(--line);border-radius:9px}.template-downloads p,.template-downloads strong{display:block}.template-downloads strong{margin-bottom:4px;font-size:12px}.template-downloads p{margin:0;color:var(--muted);font-size:10px}.template-downloads>span{display:flex;gap:8px}.template-downloads .secondary-button{min-height:36px;padding:0 11px;font-size:10px}.import-file-field{position:relative;min-height:92px;padding:17px;display:flex;align-items:center;gap:13px;color:#4d4f62;background:#fbfbff;border:1px dashed #b8b9ca;border-radius:10px;cursor:pointer;transition:.15s}.import-file-field:hover{color:var(--primary-dark);background:#f7f6ff;border-color:#8f8ae4}.import-file-field input{position:absolute;inset:0;opacity:0;cursor:pointer}.import-file-icon{width:44px;height:44px;display:grid;place-items:center;flex:0 0 auto;color:var(--primary);background:var(--primary-soft);border-radius:10px}.import-file-field>span:nth-child(2){min-width:0}.import-file-field small,.import-file-field strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.import-file-field strong{font-size:13px}.import-file-field small{margin-top:5px;color:var(--muted);font-size:10px}.import-password-note{padding:12px 14px;color:#5d4a12;background:#fff9e8;border:1px solid #eedda8;border-radius:8px}.import-password-note strong{display:block;margin-bottom:3px;font-size:11px}.import-password-note p{margin:0;font-size:10px;line-height:1.45}.bulk-import-modal .form-error strong{display:block}.bulk-import-modal .form-error ul{margin:7px 0 0;padding-left:18px;display:grid;gap:3px}.credential-warning{margin-bottom:16px;padding:13px 15px;display:flex;align-items:flex-start;gap:10px;color:#7d5800;background:#fff8de;border:1px solid #efd48e;border-radius:9px}.credential-warning svg{flex:0 0 auto}.credential-warning strong{display:block;margin-bottom:3px;font-size:12px}.credential-warning p{margin:0;font-size:10px;line-height:1.5}.credential-table-wrap{max-height:390px;overflow:auto;border:1px solid var(--line);border-radius:9px}.credential-table-wrap table{width:100%;border-collapse:collapse}.credential-table-wrap th{position:sticky;top:0;z-index:1;padding:10px 12px;text-align:left;color:#626476;background:#f4f4fa;border-bottom:1px solid var(--line);font-size:9px;text-transform:uppercase;letter-spacing:.05em}.credential-table-wrap td{padding:11px 12px;border-bottom:1px solid var(--line);font-size:11px;white-space:nowrap}.credential-table-wrap tr:last-child td{border:0}.credential-table-wrap code{padding:4px 6px;color:#35306f;background:#efefff;border-radius:5px;font-size:11px}.bulk-import-actions{margin-top:18px}.modal-backdrop{position:fixed;inset:0;z-index:100;padding:20px;display:grid;place-items:center;background:rgba(16,17,32,.38);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal{width:min(480px,100%);padding:24px;background:#fff;border-radius:14px;box-shadow:0 20px 70px rgba(16,17,32,.22)}.modal-header{margin-bottom:22px;display:flex;align-items:flex-start;justify-content:space-between;gap:20px}.modal-header h2{margin:0 0 5px;font-size:20px}.modal-header p{margin:0;color:var(--muted);font-size:12px}.modal form{display:grid;gap:18px}.confirmation-backdrop{animation:confirmation-fade-in .14s ease-out}.confirmation-modal{width:min(510px,100%);padding:27px;display:grid;grid-template-columns:52px minmax(0,1fr);gap:17px;border:1px solid #ead6d3;animation:confirmation-rise-in .18s ease-out}.confirmation-icon{width:52px;height:52px;display:grid;place-items:center;color:#b42318;background:#fff0ee;border:1px solid #ffc9c4;border-radius:13px}.danger-eyebrow{color:#b42318}.confirmation-copy h2{margin:5px 0 8px;font-size:21px;letter-spacing:-.025em}.confirmation-copy>p{margin:0;color:var(--muted);font-size:13px;line-height:1.55}.confirmation-ticket{margin-top:17px;padding:12px 14px;border:1px solid var(--line);border-radius:9px;background:#f8f8fc}.confirmation-ticket span,.confirmation-ticket strong{display:block}.confirmation-ticket span{margin-bottom:4px;color:#b42318;font-size:10px;font-weight:750;letter-spacing:.06em}.confirmation-ticket strong{overflow-wrap:anywhere;font-size:13px;line-height:1.4}.confirmation-actions{grid-column:1/-1;margin-top:4px;padding-top:19px;display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--line)}.danger-confirm-button{min-height:42px;padding:0 17px;border:1px solid #a91e16;border-radius:8px;color:#fff;background:#b42318;box-shadow:0 1px 2px rgba(139,29,22,.2);font-size:14px;font-weight:650;cursor:pointer;transition:.15s ease}.danger-confirm-button:hover{background:#991d15;transform:translateY(-1px);box-shadow:0 5px 15px rgba(180,35,24,.18)}.danger-confirm-button:focus-visible{outline:3px solid rgba(180,35,24,.2);outline-offset:2px}.confirmation-actions .secondary-button:disabled,.danger-confirm-button:disabled{opacity:.58;cursor:wait;transform:none}@keyframes confirmation-fade-in{0%{opacity:0}}@keyframes confirmation-rise-in{0%{opacity:0;transform:translateY(8px) scale(.985)}}.analytics-metrics{grid-template-columns:repeat(5,minmax(0,1fr))}.analytics-grid{display:grid;grid-template-columns:1.3fr .7fr;gap:20px}.bar-list{padding:22px;display:grid;gap:20px}.bar-row>div:first-child{margin-bottom:8px;display:flex;justify-content:space-between;gap:20px}.bar-row span,.bar-row strong{font-size:12px}.bar-row>div:first-child span{color:var(--muted)}.bar-track{height:7px;overflow:hidden;background:#e9ebf7;border-radius:999px}.bar-track span{display:block;height:100%;min-width:0;background:var(--primary);border-radius:inherit}.settings-card{overflow:hidden}.setting-row{min-height:105px;padding:22px;display:flex;align-items:center;gap:16px;border-bottom:1px solid var(--line)}.setting-row:last-child{border:0}.setting-icon{width:44px;height:44px;display:grid;place-items:center;flex:0 0 auto;color:var(--primary);background:var(--primary-soft);border-radius:11px}.setting-row>div{flex:1 1}.setting-row strong{display:block;margin-bottom:5px;font-size:14px}.setting-row p{margin:0;color:var(--muted);font-size:12px}.enabled-badge{display:flex;align-items:center;gap:6px;color:var(--green);font-size:11px;font-weight:650}.enabled-badge i{width:7px;height:7px;border-radius:50%;background:#19a474}.enabled-badge.disconnected{color:var(--danger)}.enabled-badge.disconnected i{background:var(--danger)}.settings-layout{max-width:820px;display:grid;gap:20px}.settings-layout.manager-settings{max-width:none;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start}.settings-column{min-width:0;display:grid;gap:20px;align-content:start}.settings-section{overflow:hidden}.settings-section-header{min-height:86px;padding:20px 22px;display:flex;align-items:center;gap:14px;border-bottom:1px solid var(--line)}.settings-section-header h2{margin:0 0 4px;font-size:17px}.settings-section-header p{margin:0;color:var(--muted);font-size:12px}.password-form{padding:22px;display:grid;gap:18px}.password-pair{align-items:start}.password-pair .field{align-content:start}.password-pair .field input{height:42px;min-height:42px;padding-block:8px}.automation-setting{position:relative;min-height:185px;padding:24px 88px 24px 22px}.setting-copy strong{display:block;margin-bottom:8px;font-size:14px}.setting-copy p{margin:0 0 13px;color:var(--muted);font-size:12px;line-height:1.6}.setting-copy small{color:var(--primary-dark);font-size:11px;font-weight:650}.toggle-switch{position:absolute;top:25px;right:22px;width:48px;height:27px;padding:3px;border:0;border-radius:999px;background:#c7c9d5;cursor:pointer;transition:.18s ease}.toggle-switch span{display:block;width:21px;height:21px;border-radius:50%;background:#fff;box-shadow:0 1px 4px rgba(20,20,40,.25);transition:transform .18s ease}.toggle-switch.on{background:var(--primary)}.toggle-switch.on span{transform:translateX(21px)}.toggle-switch:disabled{opacity:.58;cursor:wait}.automation-error{margin-top:16px}.settings-notice{padding:10px 12px;border:1px solid #efd48e;border-radius:8px;color:#7d5800;background:#fff8de;font-size:11px}.form-success{padding:10px 13px;color:#087853;background:#e8f8f0;border:1px solid #a6dec8;border-radius:8px;font-size:12px}.security-audit-section{grid-column:1/-1}.security-audit-header>div{min-width:0}.security-audit-table-wrap{max-height:560px;overflow:auto}.security-audit-table{width:100%;min-width:900px;border-collapse:collapse;table-layout:fixed}.security-audit-table th{position:sticky;top:0;z-index:1;padding:12px 16px;text-align:left;color:#616375;background:#f5f5fb;border-bottom:1px solid var(--line-strong);font-size:10px;text-transform:uppercase;letter-spacing:.07em}.security-audit-table th:first-child{width:165px}.security-audit-table th:nth-child(2),.security-audit-table th:nth-child(3){width:22%}.security-audit-table th:nth-child(5){width:18%}.security-audit-table td{padding:14px 16px;vertical-align:top;border-bottom:1px solid var(--line);color:#444657;font-size:11px;line-height:1.4}.security-audit-table tr:last-child td{border-bottom:0}.security-audit-table td small,.security-audit-table td strong{display:block}.security-audit-table td small{margin-top:4px;overflow:hidden;color:var(--muted);font-size:9px;text-overflow:ellipsis;white-space:nowrap}.security-audit-table time{white-space:nowrap}.audit-email,.audit-outcome,.audit-target,.audit-user-agent{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.audit-outcome{display:inline-flex;max-width:100%;padding:4px 8px;border-radius:999px;color:#087853;background:#e1f8ed;font-size:10px;font-weight:700}.audit-outcome.audit-failure{color:#b42318;background:#fee4e2}.audit-muted{color:var(--muted)}.draft-notice{padding:11px 13px;display:flex;align-items:center;justify-content:space-between;gap:15px;color:#3f3b84;background:#f1f0ff;border:1px solid #d6d3ff;border-radius:8px;font-size:11px}.draft-notice button{padding:0;color:var(--primary-dark);background:transparent;border:0;font-size:10px;font-weight:700;cursor:pointer}.knowledge-suggest-field{position:relative}.knowledge-suggestions{position:absolute;z-index:8;top:calc(100% + 5px);left:0;right:0;overflow:hidden;background:#fff;border:1px solid var(--line-strong);border-radius:10px;box-shadow:0 13px 36px rgba(21,23,41,.14)}.knowledge-suggestions>strong{padding:10px 13px;display:block;color:var(--muted);background:#f7f7fc;font-size:9px;text-transform:uppercase;letter-spacing:.08em}.knowledge-suggestions a{padding:11px 13px;display:block;border-top:1px solid var(--line)}.knowledge-suggestions a:hover{background:#f5f4ff}.knowledge-suggestions small,.knowledge-suggestions span{display:block}.knowledge-suggestions span{color:var(--primary-dark);font-size:12px;font-weight:700}.knowledge-suggestions small{margin-top:4px;overflow:hidden;color:var(--muted);font-size:10px;text-overflow:ellipsis;white-space:nowrap}.custom-fields-editor{padding:16px;display:grid;gap:11px;background:#fafaff;border:1px solid var(--line);border-radius:10px}.custom-fields-editor>div:first-child strong{font-size:12px}.custom-fields-editor>div:first-child p{margin:4px 0 0;color:var(--muted);font-size:10px}.custom-field-row{display:grid;grid-template-columns:minmax(0,.7fr) minmax(0,1.3fr) 38px;gap:8px}.custom-field-row input{min-width:0;height:40px;padding:0 11px;border:1px solid var(--line-strong);border-radius:8px}.add-custom-field{justify-self:start;min-height:36px;font-size:11px}.composer-mode{margin-bottom:10px;display:flex;gap:5px}.composer-mode button{padding:6px 10px;color:#666879;background:transparent;border:1px solid transparent;border-radius:7px;font-size:10px;font-weight:700;cursor:pointer}.composer-mode button.active{color:var(--primary-dark);background:var(--primary-soft);border-color:#d3d0ff}.composer-mode button.active.internal{color:#855400;background:#fff3d8;border-color:#ead097}.internal-note .chat-bubble{color:#604514;background:#fff7e5;border-color:#ead29b}.internal-note .chat-message-meta b{padding:3px 6px;color:#875800;background:#fff0c7;border-radius:5px;font-size:8px;text-transform:uppercase;letter-spacing:.06em}.detail-tool-card{padding:19px}.detail-tool-card>header,.detail-tool-card>summary{display:flex;align-items:center;justify-content:space-between;gap:12px}.detail-tool-card h2{margin:0;font-size:13px;text-transform:uppercase;letter-spacing:.055em}.detail-tool-card header>button{padding:0;color:var(--primary-dark);background:none;border:0;font-size:10px;font-weight:700;cursor:pointer}.detail-tool-card header>span{color:var(--muted);font-size:10px}.tool-empty{margin:15px 0 0;color:var(--muted);font-size:11px}.metadata-tags{margin-top:14px;display:flex;flex-wrap:wrap;gap:6px}.metadata-tags span{padding:5px 8px;color:#4e4a9a;background:var(--primary-soft);border-radius:6px;font-size:10px}.custom-field-list{margin:14px 0 0}.custom-field-list div{padding:9px 0;display:grid;grid-template-columns:.8fr 1.2fr;gap:8px;border-top:1px solid var(--line)}.custom-field-list dt{color:var(--muted);font-size:10px}.custom-field-list dd{margin:0;text-align:right;overflow-wrap:anywhere;font-size:10px;font-weight:650}.detail-tool-card form{margin-top:15px;display:grid;gap:11px}.compact-actions{display:flex;justify-content:flex-end;gap:7px}.compact-actions button{min-height:34px;padding:0 11px;font-size:10px}.watcher-list{margin-top:12px}.watcher-list>div{padding:9px 0;display:flex;align-items:center;justify-content:space-between;gap:8px;border-top:1px solid var(--line)}.watcher-list small,.watcher-list strong{display:block}.watcher-list strong{font-size:10px}.watcher-list small{margin-top:3px;max-width:230px;overflow:hidden;color:var(--muted);font-size:9px;text-overflow:ellipsis;white-space:nowrap}.watcher-list button{width:25px;height:25px;display:grid;place-items:center;color:#77798a;background:transparent;border:0;border-radius:6px;cursor:pointer}.watcher-list button:hover{color:var(--danger);background:#fff0ee}.watcher-add{margin-top:12px;display:flex;gap:7px}.watcher-add select{min-width:0;height:36px;flex:1 1;padding:0 28px 0 9px;border:1px solid var(--line-strong);border-radius:7px;font-size:9px}.watcher-add button{min-height:36px;padding:0 10px;font-size:10px}.history-card h2,.merge-card h2,.watchers-card h2{font-size:15px}.watchers-card header>span{font-size:11px}.watcher-list>div{padding-block:11px}.watcher-list strong{font-size:12px}.watcher-list small{margin-top:4px;font-size:11px}.watcher-add{margin-top:15px}.watcher-add select{height:40px;padding-left:11px;font-size:12px}.watcher-add button{min-height:40px;padding-inline:13px;font-size:12px}.history-card{padding:0;overflow:hidden}.history-card summary{padding:19px;cursor:pointer;list-style:none}.history-card summary::-webkit-details-marker{display:none}.history-card summary>span{display:flex;align-items:center;gap:5px;color:var(--muted);font-size:9px}.history-card[open] summary svg{transform:rotate(90deg)}.history-list{padding:0 19px 15px}.history-list>div{position:relative;padding:0 0 16px 17px;border-left:1px solid #d8d9e5}.history-list>div:last-child{padding-bottom:0}.history-list i{position:absolute;top:3px;left:-4px;width:7px;height:7px;background:var(--primary);border-radius:50%}.history-list p{margin:0}.history-list small,.history-list span,.history-list strong,.history-list time{display:block}.history-list strong{font-size:10px}.history-list small,.history-list span,.history-list time{margin-top:3px;color:var(--muted);font-size:9px;line-height:1.4}.history-list small{color:#504d70}.history-card summary>span{font-size:11px}.history-list>div{padding-bottom:20px}.history-list strong{font-size:12px}.history-list small,.history-list span,.history-list time{margin-top:4px;font-size:10.5px;line-height:1.5}.work-log-card>header>strong{color:var(--green);font-size:10px}.work-log-card form{grid-template-columns:85px minmax(0,1fr) auto}.work-log-card form input{min-width:0;height:38px;padding:0 10px;border:1px solid var(--line-strong);border-radius:7px;font-size:10px}.work-log-card form button{min-height:38px;padding:0 12px;font-size:10px}.work-log-list{margin-top:14px;border-top:1px solid var(--line)}.work-log-list>div{padding:10px 0;display:grid;grid-template-columns:55px 1fr;gap:10px;border-bottom:1px solid var(--line)}.work-log-list>div:last-child{border:0}.work-log-list strong{color:var(--primary-dark);font-size:10px}.work-log-list p{margin:0;font-size:10px}.work-log-list small{margin-top:4px;display:block;color:var(--muted);font-size:8px}.merge-card>p{margin:12px 0 0;color:var(--muted);font-size:10px;line-height:1.5}.merge-warning{padding:9px;color:#8a2c24;background:#fff0ee;border-radius:7px;font-size:9px}.merge-card .danger-confirm-button{min-height:38px;font-size:11px}.resolution-confirm-card,.resolution-note-card{padding:22px}.resolution-confirm-card h2,.resolution-note-card h2{margin:6px 0 8px;font-size:18px}.resolution-confirm-card>p,.resolution-note-card p{margin:0;color:#4e5061;font-size:12px;line-height:1.6}.resolution-confirm-card blockquote{margin:17px 0;padding:13px 15px;color:#315e4b;background:#edf9f4;border-left:3px solid #35a77a;font-size:12px;line-height:1.55}.resolution-confirm-card blockquote small{margin-top:7px;display:block;color:var(--green);font-size:9px;font-weight:700}.resolution-actions,.resolution-confirm-card form>div:last-child{margin-top:16px;display:flex;justify-content:flex-end;gap:8px}.resolution-confirm-card form textarea{width:100%;padding:11px;resize:vertical;border:1px solid var(--line-strong);border-radius:8px}.resolution-modal form{display:grid;gap:16px}.merge-card header>button,.merge-card>p{font-size:12px}.merge-card>p{line-height:1.6}.merge-card .field>span{font-size:12px}.merge-card .field select{font-size:13px}.merge-warning{padding:11px;font-size:11px;line-height:1.45}.merge-card .danger-confirm-button{min-height:42px;font-size:13px}.bulk-ticket-toolbar{margin:0 0 12px;padding:12px 14px;display:flex;align-items:center;gap:9px}.bulk-ticket-toolbar>div{margin-right:auto}.bulk-ticket-toolbar span,.bulk-ticket-toolbar strong{display:block}.bulk-ticket-toolbar strong{font-size:12px}.bulk-ticket-toolbar span{margin-top:2px;color:var(--muted);font-size:9px}.bulk-ticket-toolbar input,.bulk-ticket-toolbar select{width:155px;height:38px;padding:0 10px;border:1px solid var(--line-strong);border-radius:7px;background:#fff;font-size:10px}.bulk-ticket-toolbar .primary-button{min-height:38px;font-size:11px}.selection-column{width:38px;padding-inline:10px!important;text-align:center!important}.selection-column input{width:15px;height:15px;accent-color:var(--primary)}.knowledge-toolbar{margin-bottom:20px;display:flex;align-items:center;gap:12px}.knowledge-search{max-width:680px;display:flex;align-items:center;gap:9px;flex:1 1;padding-left:13px;color:var(--muted);background:#fff;border:1px solid var(--line-strong);border-radius:10px}.knowledge-search input{min-width:0;height:44px;flex:1 1;border:0;outline:0}.knowledge-search .secondary-button{margin-right:-1px;min-height:44px;border-radius:0 9px 9px 0}.knowledge-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px}.knowledge-card{padding:20px;display:flex;flex-direction:column;min-height:230px}.knowledge-card-meta{display:flex;align-items:center;gap:7px}.knowledge-card-meta b,.knowledge-card-meta span{padding:4px 7px;border-radius:5px;font-size:9px}.knowledge-card-meta span{color:var(--primary-dark);background:var(--primary-soft)}.knowledge-card-meta b{color:#8a5b00;background:#fff2ce}.knowledge-card h2{margin:14px 0 8px;font-size:17px;line-height:1.35}.knowledge-card h2 a:hover{color:var(--primary)}.knowledge-card>p{margin:0;color:var(--muted);font-size:11px;line-height:1.6}.knowledge-card footer{margin-top:auto;padding-top:18px;display:flex;align-items:flex-end;justify-content:space-between;gap:10px;color:var(--muted);font-size:8px}.knowledge-card footer div{display:flex;align-items:center;gap:8px}.knowledge-card footer button{padding:0;color:var(--primary-dark);background:none;border:0;font-size:9px;font-weight:700;cursor:pointer}.knowledge-card footer button.danger-text{color:var(--danger)}.knowledge-card footer a{display:flex;align-items:center;color:var(--primary-dark);font-size:9px;font-weight:700}.knowledge-empty{min-height:300px;display:grid;place-items:center;align-content:center;text-align:center;color:var(--muted)}.knowledge-empty h2{margin:13px 0 5px;color:var(--ink)}.knowledge-empty p{margin:0;font-size:12px}.knowledge-modal{width:min(700px,100%);max-height:calc(100vh - 40px);overflow-y:auto}.checkbox-field{display:flex;align-items:center;gap:9px;font-size:11px}.checkbox-field input{accent-color:var(--primary)}.knowledge-article-page{max-width:950px}.knowledge-article{padding:42px}.knowledge-article h1{margin:18px 0 10px;font-size:clamp(30px,4vw,43px);letter-spacing:-.04em}.knowledge-summary{margin:0 0 25px;color:var(--muted);font-size:16px;line-height:1.6}.knowledge-content{padding:15px 0;color:#3b3d50;font-size:14px;line-height:1.8;white-space:pre-wrap}.knowledge-article footer{padding-top:18px;color:var(--muted);border-top:1px solid var(--line);font-size:10px}.knowledge-card footer a,.knowledge-card footer button{font-size:12px}.notification-preferences-form{padding:8px 22px 20px}.preference-row{min-height:66px;display:flex;align-items:center;justify-content:space-between;gap:18px;border-bottom:1px solid var(--line)}.preference-row small,.preference-row strong{display:block}.preference-row strong{font-size:11px}.preference-row small{margin-top:4px;color:var(--muted);font-size:9px}.preference-row input{width:17px;height:17px;accent-color:var(--primary)}.preference-actions{padding-top:16px;display:flex;align-items:center;justify-content:flex-end;gap:12px}.preference-actions button{min-height:38px;font-size:11px}.preference-success{color:var(--green);font-size:10px}.preference-error{color:var(--danger);font-size:10px}.security-audit-toggle{width:100%;cursor:pointer;list-style:none;-webkit-user-select:none;user-select:none}.security-audit-toggle::-webkit-details-marker{display:none}.security-audit-toggle:hover{background:#fbfbff}.security-audit-toggle:focus-visible{outline:3px solid rgba(79,70,229,.16);outline-offset:-3px}.security-audit-chevron{width:32px;height:32px;margin-left:auto;display:grid;place-items:center;flex:0 0 auto;color:#77798b;background:#f1f2f8;border-radius:8px;transition:transform .18s ease}.security-audit-section[open] .security-audit-chevron{transform:rotate(90deg)}.security-audit-pagination{min-height:68px;padding:12px 18px;display:flex;align-items:center;justify-content:space-between;gap:18px;color:var(--muted);background:#fafaff;border-top:1px solid var(--line);font-size:11px}.security-audit-pagination nav{display:flex;align-items:center;gap:12px}.security-audit-pagination nav b{min-width:78px;text-align:center;color:#555769;font-size:10px}.security-audit-pagination .secondary-button{min-height:34px;padding:0 11px;font-size:10px}.login-page{min-height:100vh;padding:50px 20px;justify-content:center;background:radial-gradient(circle at 50% 12%,#eeeeff 0,#f8f8fd 38%,#f4f4fa 100%)}.login-brand,.login-page{display:flex;flex-direction:column;align-items:center}.login-brand{margin-bottom:28px}.login-brand .logo{flex-direction:column;gap:13px;text-align:center}.login-brand .logo-mark{width:56px;height:56px;border-radius:15px}.login-brand .logo strong{font-size:27px}.login-brand .logo small{display:none}.login-brand>p{margin:8px 0 0;color:var(--muted);font-size:13px}.login-card{width:min(430px,100%);padding:32px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 14px 45px rgba(31,31,74,.08)}.login-form,.password-login-form{display:grid;gap:20px}.login-heading{margin-bottom:4px;text-align:center}.login-heading h1{margin:0 0 7px;font-size:25px;letter-spacing:-.03em}.login-heading p{margin:0;color:var(--muted);font-size:13px}.microsoft-login-button{min-height:44px;padding:0 16px;display:flex;align-items:center;justify-content:center;gap:11px;color:#242424;background:#fff;border:1px solid #8c8c8c;border-radius:8px;font-size:13px;font-weight:600;transition:background .15s,border-color .15s,box-shadow .15s}.microsoft-login-button:hover{background:#f7f7f7;border-color:#5f5f5f}.microsoft-login-button:focus-visible{outline:3px solid rgba(0,120,212,.2);outline-offset:2px}.microsoft-mark{flex:0 0 auto}.login-divider{display:flex;align-items:center;gap:12px;color:#888a9b;font-size:10px;text-transform:uppercase;letter-spacing:.045em}.login-divider:after,.login-divider:before{height:1px;flex:1 1;background:var(--line);content:""}.login-divider span{white-space:nowrap}.input-with-icon{position:relative}.input-with-icon svg{position:absolute;z-index:1;left:13px;top:50%;transform:translateY(-50%);color:#8a8c9d}.field .input-with-icon input{padding-left:42px}.login-submit{width:100%;margin-top:2px}.login-footnote{margin:20px 0 0;color:#8a8c9c;font-size:11px}.knowledge-card footer>span{font-size:9px}@media (max-width:1150px){.metric-grid,.metric-grid.employee-metrics{grid-template-columns:repeat(2,1fr)}.kanban{grid-template-columns:repeat(4,290px)}.analytics-grid{grid-template-columns:1fr}.settings-layout.manager-settings{grid-template-columns:1fr;max-width:820px}.knowledge-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width:800px){:root{--sidebar:0px}.sidebar{width:270px;transform:translateX(-102%);transition:transform .2s ease;box-shadow:15px 0 50px rgba(17,18,36,.12)}.sidebar.sidebar-open{transform:translateX(0)}.sidebar-scrim{display:block;position:fixed;inset:0;z-index:25;border:0;background:rgba(15,16,30,.32)}.menu-button,.mobile-close{display:grid}.topbar{height:68px;padding:0 16px;gap:10px}.global-search{width:auto;flex:1 1}.help-button,.top-actions .avatar{display:none}.top-actions{margin-left:0}.page{padding:25px 18px}.board-page{padding:18px}.board-toolbar{margin:-18px -18px 22px;padding:18px;align-items:flex-start;flex-direction:column}.toolbar-actions{width:100%;flex-wrap:wrap}.toolbar-actions .primary-button{margin-left:auto}.ticket-search{width:auto;flex:1 1}.ticket-search .global-search{width:100%}.search-results-popover{position:fixed;top:75px;left:16px;right:16px;width:auto}.is-impersonating .search-results-popover{top:113px}.detail-grid{grid-template-columns:1fr}.detail-aside{grid-row:1}.ticket-detail-card{padding:22px}.user-row{grid-template-columns:42px minmax(0,1fr) auto}.user-row .role-badge{grid-column:2}.user-row .account-status{display:none}.user-actions{grid-column:3;grid-row:1/span 2}.team-panel-header{align-items:stretch;flex-direction:column}.team-controls{margin-left:0}.team-row{grid-template-columns:42px minmax(150px,1fr) minmax(330px,auto) 20px;padding-inline:16px}.team-worker-metrics{grid-template-columns:75px 110px 125px;gap:10px}.bulk-ticket-toolbar{align-items:stretch;flex-wrap:wrap}.bulk-ticket-toolbar>div{flex-basis:100%}.knowledge-grid{grid-template-columns:1fr}.knowledge-toolbar{align-items:stretch;flex-direction:column}.knowledge-search{max-width:none}.knowledge-toolbar>.primary-button{align-self:flex-end}}@media (max-width:560px){.analytics-metrics,.metric-grid,.metric-grid.employee-metrics{grid-template-columns:1fr}.metric-card{min-height:145px}.heading-row{align-items:stretch;flex-direction:column}.heading-row .primary-button{width:100%}.two-columns{grid-template-columns:1fr}.form-panel{padding:20px 16px}.form-actions{flex-direction:column-reverse}.form-actions button{width:100%}.view-switch{order:3}.filter-select,.toolbar-actions .primary-button{flex:1 1}.setting-row{align-items:flex-start;flex-wrap:wrap}.enabled-badge{margin-left:60px}.top-actions{display:none}.user-row{grid-template-columns:38px minmax(0,1fr)}.user-actions{grid-column:1/-1;grid-row:auto;justify-content:stretch}.user-actions button,.user-actions form{flex:1 1}.user-actions form button{width:100%}.confirmation-modal{padding:22px;grid-template-columns:44px minmax(0,1fr);gap:14px}.confirmation-icon{width:44px;height:44px}.confirmation-actions{flex-direction:column-reverse}.confirmation-actions button{width:100%}.activity-feed{padding:18px 14px}.activity-live{display:none}.chat-message-content{max-width:calc(100% - 44px)}.chat-message-meta{flex-wrap:wrap}.chat-message-meta time{width:100%}.own-message .chat-message-meta time{text-align:right}.chat-composer{padding:13px}.composer-row{flex-wrap:wrap}.composer-row textarea{order:-1;flex-basis:100%}.send-message-button{flex:1 1}.composer-help{margin-left:0}.system-activity{max-width:100%;border-radius:11px}.top-actions{display:flex}.notification-popover{position:fixed;top:62px;left:10px;right:10px;width:auto}.notification-popover:before{display:none}.is-impersonating .notification-popover{top:100px}.notification-list{max-height:calc(100vh - 150px)}.global-search{padding:0 11px}.search-results-popover{top:72px;left:10px;right:10px}.is-impersonating .search-results-popover{top:110px}.search-results-header{min-height:76px;padding:14px 15px}.search-results-header h2{font-size:14px}.search-result-item{min-height:92px;padding:12px;grid-template-columns:34px minmax(0,1fr) 18px;gap:9px}.search-result-icon{width:34px;height:34px;grid-column:1;grid-row:1/span 2}.search-result-main{grid-column:2;grid-row:1}.search-result-side{grid-column:2;grid-row:2;display:flex;align-items:center;justify-content:flex-start}.search-result-item>svg{grid-column:3;grid-row:1/span 2}.search-results-footer{padding:8px 12px;justify-content:space-between;gap:5px}.search-results-footer kbd{min-width:19px;padding:0 4px}.team-controls{flex-direction:column;align-items:stretch}.team-controls label,.team-controls select{width:100%}.team-row{grid-template-columns:42px minmax(0,1fr) 20px}.team-worker-metrics{grid-column:1/-1;grid-row:2;grid-template-columns:repeat(3,minmax(0,1fr));padding-top:12px;border-top:1px solid var(--line)}.team-row-chevron{grid-column:3;grid-row:1}.team-worker-metrics .workload{text-align:center}.custom-field-row{grid-template-columns:1fr 36px}.custom-field-row input:first-child{grid-column:1/-1}.work-log-card form{grid-template-columns:1fr}.bulk-ticket-toolbar .primary-button,.bulk-ticket-toolbar input,.bulk-ticket-toolbar select{width:100%}.knowledge-search{padding:0 10px;flex-wrap:wrap}.knowledge-search input{min-width:calc(100% - 30px)}.knowledge-search .secondary-button{width:calc(100% + 20px);margin:0 -10px -1px;border-radius:0 0 9px 9px}.knowledge-toolbar>.primary-button{width:100%}.knowledge-article{padding:24px 19px}}@media (max-width:800px){.users-panel-header{align-items:stretch;flex-direction:column}.user-search{width:100%}}@media (max-width:560px){.user-heading-actions{width:100%;flex-direction:column}.user-heading-actions .primary-button,.user-heading-actions .secondary-button{width:100%}.user-search .secondary-button{width:auto}.user-pagination{align-items:stretch;flex-direction:column;text-align:center}.user-pagination nav{justify-content:center}.template-downloads{align-items:stretch;flex-direction:column}.template-downloads>span{width:100%}.template-downloads .secondary-button{flex:1 1}.credential-table-wrap{max-height:320px}.security-audit-header{padding:16px}.security-audit-header .setting-icon{width:38px;height:38px}.security-audit-pagination{align-items:stretch;flex-direction:column;text-align:center}.security-audit-pagination nav{justify-content:center}}